Location: Remote, USA
Employment Type: Contract
Date Added: 07/21/2026
This is a long term temporary, fully remote role.
Schedule: Monday through Friday, 8:30am-5pm EST (with a 30 minute lunch break)
Duration: 3–6 month contract with strong potential for extension
Pay Rate: $17–18 per hour
Our client, a healthcare services company, is looking for several Medical Scheduling Specialists to join their team!
Medical Scheduling Specialist Responsibilities:
- Serve as the main point of contact for health plan members, maintaining regular communication, answering questions, and clarifying complex information.
- Manage positive, professional relationships with medical providers, the Social Security offices, and other government agencies to keep applications on track.
- Gather, verify, and submit all necessary signed forms, medical records, and eligibility data, ensuring a complete and accurate application.
- Thoughtfully manage accounts: anticipating requirements, and taking all appropriate actions to secure disability benefits until every method is exhausted.
- Maintain strict adherence to HIPAA and company information security policies to ensure the safety and confidentiality of all data.
- Concurrently manage multiple software systems and databases to track member progress and documentation.
Medical Scheduling Specialist Qualifications:
- High school diploma required.
- 2+ years in customer service. Experience in social services, case management, disability/claims processing, using contact center software, or working with government agencies is a strong plus.
- 1–2 years of outbound calling experience.
- Excellent interpersonal and communication skills with an ability to clearly influence and de-escalate situations when needed.
- Detail-oriented, understanding the goal of each call is to help someone with their benefits.
- Proficiency with Microsoft Suite and able to navigate multiple platforms and screens smoothly.
This is a long term temporary, fully remote role.
Schedule: Monday through Friday, 8:30am-5pm EST (with a 30 minute lunch break)
Duration: 3–6 month contract with strong potential for extension
Pay Rate: $17–18 per hour
City Staffing is committed to diversity, equity, and inclusion (DEI) in all aspects of our business. As a women-owned and operated business, WBE certified, we recognize the importance of creating an inclusive and welcoming work environment for all individuals regardless of age, race, creed, color, national origin, sex, ability, marital status, gender identity and/or expression, or sexual orientation.
