Leads the daily accounts receivable compilation, analysis and reconciliation. Provides oversight and supervision over departmental workloads regarding AR recording, posting and reconciliation across Great Plains, Process Logic and Beltek systems.


Five Primary Responsibilities
Oversees the recording and reconciling of all daily collections from drivers, sales reps, Will Call transactions and all other Incoming Receivable amounts by the AR team.
Ensures that incoming items are properly and timely posted and applied to customer accounts
Ensures that all credits are properly documented and processed in a timely and accurate manner to all customer accounts
Provides first line supervision/ oversight to AR team members regarding daily job functions / responsibilities
Serves as primary departmental contact with Internal (Sales, Delivery, Will Call, etc.…) and External (customers) contacts.

Key Activities
Oversee the daily reconciliation of all transaction activity conducted at the Will Call area on a next business day basis. Follow-up immediately on all noted discrepancies and communicate unresolved problems to appropriate management on a nightly basis.
Lead the AR team review and reconciliation of all driver and sales rep collections. Follow-up immediately on all noted discrepancies and communicate unresolved problems to appropriate management on a nightly basis.
Oversee the daily AR balancing and application of payments and credits to customer accounts.
Provide guidance and direction to AR team members on handling the day to day workload and meeting responsibilities within established deadlines.
Determine staffing requirements/assignments based on daily workloads and available resources.
Coordinate all discrepancy follow-up actions with appropriate departmental managers.
Teach / Cross train AR team members on multiple departmental Duties and responsibilities
Document all daily transactions/ activities of reach AR position.
Provide daily supervision to the AR team members
Address inquiries from internal and external customers in a prompt and effective manner
Responsible for complying to all Safe Quality Food (SQF) polices/procedures and requirements for position.
Follow sanitation procedures, and quality procedures as set forth by QA and/or supervisors.
Performs other duties as assigned by supervisor.

Performance Metrics
Accuracy of accounts receivable balances
Collections – Goal of no accounts past 60 days
Clarification and timely resolution of discrepancies
Timeliness of payment and credit application to customer accounts
Preparing effective reports

Key Internal Interface
Drivers
Sales Reps
Cashiers
Other accounting staff / collections staff


Skills Required
Skilled in Excel and MSWord
Preferably knows Great Plains accounting software
Effective communicator; approaches others in a personable manner, to clarify information and resolve discrepancies
Effective telephone skills to properly respond to customer calls
Well-organized and detail-oriented
Fluent in verbal and written communications in both English and Spanish


Necessary Experience
Accounts receivable experience 5+ years
Demonstrated ability to work extensively with internal customers across departmental boundaries
Demonstrated skill to teach and provide guidance to other staff members
Experience in a setting involving physical products, warehouse, delivery drivers, cash transactions, etc. is preferred