Get your foot in the door with a leading Chicago tech startup in the hospitality industry.

The ideal candidate is a critical thinker, diligent, high-attention to detail and good at analysis.  The ideal candidate shows a strong will to tackle obstacles and strives to get the job done.

If you like logic games and puzzles, this might be a good fit! The ideal candidate shows a strong will to blow through obstacles.

 

Responsibilities

• Build and review menu mappings while working within provided timelines for clients

• This position will review, build, and update mappings between Third-party Online Industry Solutions (TOOS) and connected Point-of-Sale (POS) menus

• Running Data Question meetings with very busy and often distracted clientele

• Performing test orders to the client’s satisfaction while simultaneously adjusting menu sets

• Recording all notes and confirmations made during mapping.

• Coordinating with Operations superiors with any questionable mapping issues

• Inform management in a timely manner of compliance problems, project schedule delays, common issues that occur for clients, and other potential roadblocks

• Perform other related duties and responsibilities as defined by management

Qualifications

• 1 year experience in a Customer Service focused field

• Experience with in-person or phone customer support

• Proficiency in the use of MS Office and Gmail

• Proficient Mac user preferred

• Past experience with CRM preferred

• Ability to pass background screening

• High School degree or experience preferred

• Ability to triage workload in a fast-paced high volume work environment

• Strong organizational skills to manage daily tasks and routine assignments

• Strong teamwork and communication skills — will involve interfacing and supporting various functional departments

• Strong work ethic with a quality over quantity mindset