Location: El Paso, TX
Employment Type: Contract
Date Added: 07/30/2026
Our client is looking for a Customer Service Representative to add to their team. The ideal candidate will have experience working in business-to-business customer service.
Job Details
Job Type: Contract
Duration: 6 months with potential for extension or permanent conversion
Hours: Full-Time
Schedule: Monday — Friday | Full — Time
Location: Remote
Compensation: $18 — $20/hour
Start Date: ASAP
Responsibilities
- Respond to inbound calls and emails, ensuring quick and accurate resolution.
- Make outbound calls to customers, vendors, and business partners as needed.
- Communicate company policies, pricing, products, and procedures to customers and stakeholders.
- Manage returns, credits, claims, and special orders in accordance with procedures.
- Provide delivery timelines and investigate shipping delays.
- Coordinate tracing procedures for lost orders and shipments and process claims.
- Accurately enter fax and email orders into company systems.
- Perform additional duties as assigned.
Qualifications & Requirements
Required
- High School Diploma required.
- 1–2 years of phone-based customer service experience.
- Excellent computer and data entry skills, including Microsoft Word, Excel, and Outlook.
- Reliable Wi-Fi access and a distraction-free home office environment.
- Excellent written and verbal communication skills.
- Excellent customer service skills.
Preferred
- Business-to-Business (B2B) customer service experience.
- Experience with NetSuite or other ERP systems.
- Previous experience working in a fully remote role.
City Staffing is committed to diversity, equity, and inclusion (DEI) in all aspects of our business. As a women-owned and operated business, WBE certified, we recognize the importance of creating an inclusive and welcoming work environment for all individuals regardless of age, race, creed, color, national origin, sex, ability, marital status, gender identity and/or expression, or sexual orientation.
