Location: Remote, US
Employment Type: Contract
Date Added: 08/04/2026
This is a fully remote position.
Location: Remote (Mountain Time Zone or Pacific Time Zone preferred)
Schedule: Monday-Friday | Standard Business Hours
Duration: Direct Hire
Pay Rate: $70,000-$90,000 annually
Schedule: Monday-Friday | Standard Business Hours
Duration: Direct Hire
Pay Rate: $70,000-$90,000 annually
Our client is seeking a highly organized and service-oriented Member Operations Coordinator to support day-to-day operations and help ensure a seamless experience for customers throughout their service journey. This role combines operational support, customer communication, and cross-functional collaboration, making it ideal for someone who enjoys problem-solving, managing processes, and delivering exceptional service.
The ideal candidate is proactive, detail-oriented, and comfortable balancing multiple priorities while contributing to process improvements and operational excellence.
Member Operations Coordinator Responsibilities:
- Coordinate operational workflows to ensure customers move efficiently through key service milestones
- Serve as a primary point of contact for customer inquiries, providing timely and professional support
- Schedule appointments and coordinate logistics with external partners and service providers
- Review, collect, and maintain required documentation and records
- Monitor customer progress and proactively address issues that could impact timelines or service delivery
- Collaborate with internal teams to facilitate smooth communication and process execution
- Resolve administrative and operational challenges while maintaining a high level of customer satisfaction
- Document interactions, updates, and outcomes within internal systems
- Assist in identifying opportunities to improve workflows, increase efficiency, and enhance the overall customer experience
- Support special projects and operational initiatives as needed
- Maintain confidentiality when handling sensitive customer information
- Other duties as assigned
Member Operations Coordinator Qualifications:
- Bachelor’s degree preferred
- 2+ years of experience in operations, customer support, client services, healthcare administration, project coordination, or a related field
- Excellent customer service and interpersonal communication skills
- Strong organizational abilities with the capacity to manage multiple priorities simultaneously
- Detail-oriented with a commitment to accuracy and follow-through
- Strong critical-thinking and problem-solving skills
- Comfortable learning and utilizing new technology platforms and software systems
- Ability to work independently in a remote environment while collaborating effectively with teams
- Professional demeanor and strong sense of accountability
- Experience in healthcare, wellness, medical administration, or a highly regulated environment is a plus
- Adaptable, resourceful, and motivated by continuous improvement
City Staffing is an Equal Opportunity Employer. City Staffing is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under applicable law.
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