Location: Remote, US
Employment Type: Contract
Date Added: 10/22/2026
Pay Rate: $19/hr
Duration: Long-Term Temp with high possibility of extension based on workload and performance
Schedule: M‑F 9:30a-6p CST
Equipment provided
Fully Remote
The Opportunity
Role Summary:
As a Member Outreach Specialist, you will support outreach campaigns aimed at current and prospective members. These campaigns involve outbound phone calls to inform, educate, and assist members in accessing health-related services and tools.
Key Responsibilities:
- Conduct 80 outbound calls daily, meeting performance and quality metrics.
- Educate members on available programs and benefits.
- Assist with registration, device setup, scheduling telehealth visits, and troubleshooting.
- Re-engage members who have paused or reduced usage.
- Coordinate with healthcare professionals as needed.
- Accurately document interactions in CRM systems (e.g., Salesforce).
- Follow established guidelines, compliance protocols, and SOPs.
- Identify trends and share member feedback to improve service.
- Participate in additional projects that enhance member experience or internal efficiency.
Ideal Candidate Profile:
- 1–3 years of customer service or account management experience, preferably in a regulated industry such as healthcare or pharmaceuticals.
- Proven success in high-volume outbound call environments.
- Strong communication, critical thinking, and listening skills.
- Confident in educating and addressing objections.
- Able to explain technical concepts clearly to non-technical users.
- Comfortable working both independently and in cross-functional teams.
- Proficient in Salesforce, Microsoft Office, and other business platforms.
- Detail-oriented, adaptable, and performance-driven.
- Holds a 4‑year degree or equivalent professional experience.
- Familiarity with healthcare programs and services is a plus.
City Staffing is committed to diversity, equity, and inclusion (DEI) in all aspects of our business. As a women-owned and operated business, WBE certified, we recognize the importance of creating an inclusive and welcoming work environment for all individuals regardless of age, race, creed, color, national origin, sex, ability, marital status, gender identity and/or expression, or sexual orientation.
